by 11Sight | May 22, 2020 | Technology
The whole World has entered a completely different period. Digitalization has taken effect in almost every sector; obligatory for the biggest industries, on purpose for others.
Our digital experiences in e-commerce, advertisement and communication has been taken to automotive, education and even health industries. But one very important aspect is being forgotten in the rush to digitalize our ways: Data privacy.
Protecting our personal data is not something ignore; we must be aware and careful of every digital mark we leave. Most internet users have not yet realized the importance of data privacy but it seems like we are going to talk much more about it in the coming years.
In this period we are going through, companies seek for solutions to reach their customers from digital channel as soon as possible. Most of them use the first solution that appears on search engines. However, they miss out the fact that the information transferred between customer and firm is a force to reckon with. This information could be crucial like credit cards, ID numbers, account details…
At 11Sight, we always put data privacy above all. 4 year ago when we were first developing 11Sight; security, ease of use and professionalism were our core objectives just like today.
On those days, when we said it was possible to make sales and provide service with online videos, both firms and customers were off guard. But today, from retailers to health care providers, almost every industry is in the search of a safe and easy online communication solution.
11Sight attracts companies by keeping the security at the highest level while providing its users one-on-one conversation in a professional environment. We provide security with end-to-end encryption method. The only key to analyze the information provided is kept in the sender’s and receiver’s devices. 11Sight, which we enriched with many features such as file sharing, pointing, screen sharing, is therefore a secure “interaction” platform.
Another important feature that distinguishes 11Sight from its peers is that there is no need to download, subscribe or install. Thus, the shared data is minimized and conversations can start instantly.
You can use 11Sight on iOS and Android devices and on your computers’ web browsers.
For more information about 11Sight, you can call us now: 11to.me/sales
by 11Sight | Apr 30, 2020 | Technology
Looking good on video calls is a major issue of today. Whether it’s a business meeting, customer call or a doctor’s visit, we are doing it online and on video.
You can enhance the quality and efficiency of your video calls with some simple touches. Here are the 3 simple but very necessary steps to enhance the efficiency of video calls:
- Fashion is old-fashioned!
What makes you look professional, when all that people can see is your face and shoulders? Since we are home, you might expect living in your pajamas until the next time you go out. But when it comes to work, you can wear pajamas under, but your top should look professional as you are at the office. Fashion is old-fashioned in the work-from-home world! Just wear something rather than pajamas on your top and keep the professional look.
Makeup is not necessary every day but -this one’s for everyone, don’t start video calls with your bed hair.
- Setup
Do you really want to display your childhood memories in the back? It would be distracting and… unnecessary. If your camera has a wide angle, find a nice and clean wall to sit in front of. You can put some decorative objects, like a piece of art or a small plant to avoid the prison look. If all of your family is at home, we recommend you not to choose places like the kitchen or living room, where the traffic might be heavy.
- Camera, set, roll!
Do not turn your back on the light. If you can, sit up straight facing the light or the window. Make sure your camera is clean and well positioned. Show those beautiful eyes, not the ceiling.
Having an efficient video call is as easy as 1, 2, 3. Just like starting to use 11Sight! Go to 11sight.com, request your free demo and start getting calls!
by 11Sight | Apr 2, 2020 | Technology
The Covid-19 outbreak and quarantine decisions happened all of a sudden. A lot of people self-quarantined themselves while some countries have already made it compulsory.
The quarantine may not go well for all of us. While we are home all day, we use all of our appliances and furniture more than usual. Unexpected breakdowns or malfunctions may happen or our renovation plans may be interrupted. 11Sight comes at this point to form a bridge between customers and companies to help the daily life go on track. 11Sight provides one-click video chat with a button, a link or QR codes placed on necessary touch points.
Here are some unlucky people caught vulnerable to the sudden outbreak:
You wouldn’t believe if someone said the plug socket was crying; but you can see the problem with your own eyes with 11Sight and save time!
Let customers call you with 1-click and don’t let them struggle explaining.
They will definitely need a sink. Let them choose one before coming to the showroom.
Maybe there’s something with the cables, or just bad broadcasting. Know it before going to customers’ homes.
When there is a problem with our appliances, we need immediate technical support. Sometimes the problem is solved in less than 5 minutes, without using any tools but the support personnel are not able to foresee it and waste their time by going to people’s homes. But in these days of social isolation, technical staff are not able to go to people’s homes and see the problem. If the problem is hard to solve, the personnel may need to visit the customers more than once.
11Sight is an easy and effective solution for service personnel. Pre-interviews or troubleshooting are made simple on video. Customers are able to reach service personnel with only 1-click via a QR code or a link sent to them. Thanks to our solution, the communication between companies and customers are made easy and quick. To save time in technical support and provide instant troubleshooting, try 11Sight free for 1 month!
by 11Sight | Mar 23, 2020 | Technology
The coronavirus (Covid-19) outbreak that have started in China’s Wuhan district; got people all over the World stuck in their homes. To prevent the virus being spread, many countries have quarantined their citizens and closed their border gates.
This may help resisting the spread of Covid-19 but, even now, the quarantine decisions have large impacts on World economy. Sales have decreased or operations have stopped for many companies.
11Sight is a great solution to keep making sales without leaving your home.
As the customers got used to digitalized experiences, landline or chat-only solutions have lost their impact. However, making sales requires high level of personalized communication.
With the 1-Click solutions of 11Sight, customers are able to instantly see the eyes of the representatives of a brand, a therapist, a doctor or anyone who they need to get in touch with. Just add a QR code, link or button to your signature/business cards/web pages to bring your business to your customers’ homes.
Where to use it actually?
As a sales representative: Use 11Sight to make store visits and provide customer service with 1-click.
As a medical service provider: Use 11Sight to let the client reach you with 1-click, on a secure and professional platform.
As a business specialist: Use 11Sight to let your business partners reach you with 1-click on the secure and professional platform. Use features like screen sharing, file sharing, texting, call recording and more to take the meeting one step further.
As an instructor: Students can reach you with 1-click from every platform with 11Sight. No downloads, no subscriptions. Contact us for more information.
Not to forget; only read the latest coronavirus updates from official entities like World Health Organization (WHO), reliable newspapers and government websites. Don’t believe anything you hear from a friend’s friend. If you can, stay home to prevent the virus being spread.
To experience 11Sight’s secure video calls, get a free trial here. You can also contact our team for further information.
We hope a treatment for this virus will be found as soon as possible. Take care!
by 11Sight | Mar 18, 2020 | Technology
We have all heard the term “Globalization”. It’s the spread of products, technology, information, and jobs across national borders and cultures. It’s good for cross-continental businesses to work together, but on the other hand, travel and marketing expenses for companies have increased drastically.
Especially for meetings with foreign companies, product demos and customer support services; companies allocate a huge amount of budget. Thanks to the increasing use of technology, entrepreneurs can reduce expenses significantly. Meetings or product demos that would once have required a cross-continental trip or hours of driving can now be handled with 1-click.
On the other side of the coin, customers would once wait on the line or spend hours to come and see the product. These were all until our 1-click video solution: 11Sight.
Our partners have proven the effectiveness of 1-click video chat platform but there’s another way of increasing your calls’ effectiveness: Reading the body language of your customer. Thereby you will be able to understand their thoughts about your offer/project or whatever you are presenting in the first place.
Before you start reading the customer’s body language…
Make sure you have a quality infrastructure to transfer video and sound. Customers or partners are always grading us through the touch points. The first thing that your customer or partner will evaluate is the quality of the call. Our solution provides high-quality video and sound transfer on every platform without any downloads or subscriptions. Try it for free to experience it yourself.
4 Pinpoints of Body Language to Catch During Video Calls
- Posture
Is the person you’re talking with sitting up straight or leaning back? If they are leaning back, be careful; this is the first possible sign of boredom. Another meaning of leaning back is being comfortable and relaxed. However, if you’re in a business chat, it’s better to watch your step.
- Gestures
Everybody makes subconscious gestures during the day. Barely noticeable nods often indicate agreement while slight head tilts indicate confusion or disagreement. If you’re able to see the hands of the person you’re talking with, check if they are fidgeting or playing with some object. If they are, they might be bored.
- Facial Expressions
Eye contact is the key to show a professional manner and also to understand the second party. If they are looking away from their screen, you probably lost their interest. If, on the other hand, the person’s eyebrows are relaxed and their eyes appear to be smiling, you may have won a new client.
- Movement
Even if you’re only able to see the upper body and face of the person you’re calling, it may tell you a lot about their interest. If they are moving and changing positions frequently, they might be bored or restless. Of course, their frequent moves might be normal by nature, but if this is your first meeting, it’s hard to tell. Just in case, try to change your approach and observe the changes in their moves.
By reading body language of your clients during video calls, you can approach them according to their needs and interests. Increase the effectiveness of your video calls and boost your sales with 11Sight’s secure and high quality 1-click video now!
by 11Sight | Mar 11, 2020 | Technology
The coronavirus (Covid-19) outbreak started in China’s Wuhan district and got thousands of people stuck in their homes. People are stocking essential products like water, food, cleaning supplies even if they don’t show any of the coronavirus symptoms. Everyone is advised to wash their hands regularly, to avoid close contact with anyone with flu-like symptoms and to stay home whenever possible.
“As the coronavirus outbreak continues to spread across the globe, some companies are taking precautions to keep their workforce safe by telling employees to work from home, limiting travel and canceling big events and presentations.” (CNN Business)
The world is already on a digitalization trend, and many interactions are already moving on-line. Now, digitalization seems to be imperative. With 11Sight’s 1-click video calls, customers and employees can communicate without having to leave their homes.
Keeping the economy invigorated is in our hands.
The effect of coronavirus on the economy is severe as the stock markets reflect. In order to maintain economic stability, businesses need to keep operating.
Online methods of communications enable business continuity without the risk of Covid-19 infection through contact. When it comes to customer relationship management, it’s important to keep in touch. But how will the customers reach your business when they cannot go out? How effective are landline services?
With 11Sight’s 1-click video chat, customers can reach the brand representatives, banks, customer services, medical professionals, therapists and many other entities instantly on video and make eye-contact! Just add a QR code, link or button to your signature/business cards/web pages for effective customer communication.
Not to forget; you can get the latest coronavirus updates from official entities like World Health Organization (WHO), reliable newspapers and government websites.
To experience 11Sight’s secure video calls, get a free trial here. You can also contact our team for further information.
We hope a treatment for this virus will be found as soon as possible. Take care!
Source:
Recent Comments