LOGIN

WordPress Plugin

by | Jun 26, 2020 | 11Sight Button Setup, Help

Step 1:

  • Go to WordPress Plugin Store and download 11Sight plugin.
  • Upload the downloaded file to your WordPress dashboard.
  • Alternatively, you can go to your WordPress dashboard and go to “Add Plugins”, search for 11Sight and directly install it.

Step 2:

 

  • Go to 11Sight Options on your WordPress dashboard left menu.
  • Login by entering your 11Sight account credentials.
  • If you don’t already have an account, you can create one by following the link on the login page.

Step 3:

 

  • After logging in, you will see your existing buttons.
  • You can edit these buttons by clicking the link on the page and refresh the button list by clicking “Refresh button list” button.
  • Fixed position buttons can be activated by just clicking “Activate” button. Your button will be shown on every page of your website.
  • All buttons including Inline buttons can also be implemented on a specific page just by copying and pasting the short code into the page code.

Button Types and Provisioning

by | Jun 26, 2020 | 11Sight Button Setup, Help

Direct Line:

  • Calls a single user
  • Can be a button on a web page, a simple URL, or QR code
  • Button can expand for caller to choose video, audio, or chat
  • You can forward a direct line to another direct line

Direct Line Provisioning:

 

  • Go to Users tab in your Organization Dashboard
  • Add/Import a new user
  • A direct line will be created for that user. You can click “Edit Button” or “See Button Styles” to manage it.

Forwarding Line:

 

  • Calls multiple direct lines at the same time
  • Looks like a direct line button to the end user
  • Can expand to allow a caller to choose video, audio, or chat
  • A forwarding line can be forwarded to multiple direct lines.

Forwarding Line Provisioning:

 

  • Create a new user in your organization called “Sales”, “Support”, etc. to forward it to your employees.
  • Go to “Call Forwards” tab in Organization Dashboard and define call
  • All of the recipients will get the calls at the same time.
  • Make sure to click “Save” button.
  • Tip 1: Make sure that the Forwarding Line is available at all times. If you define off hours or make it unavailable, it will direct all calls to “leave a message” screen.
  • Tip 2: Pick up to 4 users to forward the calls to for the best performance.

Super Button:

 

  • Expands into multiple options like. departments, people etc. to choose from.
  • Each option can either be a direct line or a forwarding line that calls multiple people.
  • Each option expands to allow the caller to choose video, audio, or chat.

Super Button Provisioning:

 

  • Create a new user and call it “superbutton” etc.
  • Click “See Button Styles” of that user
  • Click “Edit” of the Rollup Button
  • Check the ”Super Button” box.
  • Select the call types that you would like to activate
  • Go to “Call Forwards” tab in your Organization Dashboard
  • Find the super button account
  • Select the lines that you want to display in your super button. The names of these accounts will be shown in the super button.
  • Make sure to click “Save”
  • To test the super button, click “See Button Styles”
  • Then click ”Test” to see your super button in action.
  • To get the button code, click “See Embed Code”

Message Line:

 

  • A direct line which is always “unavailable” – i.e. it is never answered
  • Does not call anybody
  • Callers see a pre-recorded video and/or text message
  • Can be used for advertisements, custom messages

Creating an Account

by | Jun 25, 2020 | Getting Started, Help

Subscription

If you wish to have all the features ElevenSight offers or flexibility with the number of users in your organization, our subscription plans may be the right option for you.

Navigate here to see the pricing options and then contact us to get started.