
How to troubleshoot permissions with your iOS device, Android device, and browser when using 11Sight
Part 1 iOS Device
Step 1:
When you first download and open 11Sight on your iOS device make sure to allow the app to display notifications, access your photos, microphone, and camera. If you don’t give 11Sight these permissions you will see an alert the next time you login.Part 2 Android Device
Step 1:
When you first download and open 11Sight on your Android device you will see alerts requesting access to your camera, microphone and photos.If you click deny you will see photos access alert the next time you login. When you start a new call, you will see alerts asking for access to your camera and microphone. You can click allow or manage these permissions at any time in your Android settings.
Part 3 Chrome Browser on a Computer
Step 1:
When making or answering an 11 call in your Chrome browser on your computer make sure to click allow to let 11Sight access your camera and microphone.Step 2:
You can also manage your Chrome permissions by selecting Settings in the upper righthand corner.Part 4 Safari Browser on a Computer
Step 1:
When making or answering an 11 call in your Safari browser on your computer make sure to click allow to let 11Sight access your camera and microphone.Part 5 Chrome Browser on an Android Device
Step 1:
When making a call in your Chrome browser on your Android device make sure to allow 11Sight to access the camera and the microphone.Step 2:
To manage your 11Sight permissions simply go to Chrome’s Settings menu, Site Settings and then select app.11sight.com.Part 6 Safari Browser on an iOS Device

11Sight Button Implementation
Step 3:
You will find 2 different buttons already created for you. You can click “Test” on each button to see how they work. After you select a button, simply click “Get Embed Code” link to see the code.
If you have a web developer, copy the two pieces of the code and send it to them asking them to add the code to your website.
If you manage your website yourself, first copy the script on the top and add it to the end of your page’s html source, just before the < / body > tag.
Then, copy the html element and insert it into your page where you want your button to appear.

Picture Taking
Step 2:
If you are using a phone, it will initially show the rear-facing camera of both phones in the video feed.If you want to switch the video, so that it shows your face to the other party, click or touch the swap icon on the lower left area of your screen. If you are on a computer, you can do this by clicking your mouse. If you have a touch screen tablet or phone, you can do this by tapping the icon with your finger. Note: If both parties have enabled video for the call, you will see the video feed from both devices. There’s always a main screen and a small screen. If you want to change the small screen to the main screen, touch or click on it and the screens will trade places. If you are showing something specific to the other person, you’ll want the camera that is showing the focus of the call to be the main screen.
Step 3:
Both people have the ability to take pictures of their main screen at any time during an 11 call. If you have a phone or a touch screen tablet, simply position the camera on the image you want to capture. Then tap the camera icon at the bottom center of the screen. If you are on a computer, you do this by clicking your mouse. The picture will be saved in your image gallery where both parties can access it at any point during or after the call. These pictures are also saved in your phone’s photos folder.
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