May I Help You?

May I Help You?

Do you ask this question to your customers? Well, you’d better not.

 Because when you ask if they need help, it might give the impression that something is wrong with your product or worse, them.

 The customers of today are much different than before. Millennials and born-digital Gen Z expect more than help. They need experiences, personalized services, instant actions.

Give them what you have, and if you don’t have what they need, find it. The competition in all industries has been harsh and it’s gaining power every day. Sad truth, but it is what it is.

generation-z-working-on-laptop

 

We must change the ways we do business, which most of us have already done. The world’s economy is going down because of the coronavirus pandemic. In order to stay “alive” in this chaos, let’s change our approaches. Customer experience plays a great role in this survival.

Here are some other ways that enhance the customer experience with only words:

 

  • “Can I show you around?”

A website is usually a little bit more complicated than a store. Pave the way for your customers on their journey and never let them miss a point you’d like to put forward.

 

  • “Is there anything that catches your interest?”

What do you do when a customer asks to see a specific product? You show them products they’re asking for. So do the same thing on the web. The only difference, since you cannot see them visually, is to ask their interest first.

 

  • “It’s great to see you here, what brings you around?”

The customer “experience” includes emotions too. Show your customers that they are special and cared, so that they can be comfortable to ask further information.

 

Remember, always ask some questions to get answers, because you want to meet your customers, and they are not willing to tell about themselves. So, you should ask the right questions to understand their interests and provide better experience.

 

Another hot point is personalization. If you say “I’m here to help” and leave your precious customer in the hands of bots, think again. No matter if the question is general or unique, respond your customers by yourself. So that they won’t be just another person in line, they will be the VIP.

 

Your service should be fast enough to keep up with the speed of the digitalizing world’s customers.  The steps must be precise enough to get things done. A solution like 11Sight can help your customers reach you with 1-click without any downloads or subscriptions. Why not try the 1-click solution for the video support service free for 1 month?

 

Contact us: 11sight.com/contact

Follow us: Linkedin, Facebook, Instagram

Which video calling app should you use?

Which video calling app should you use?

Video calls are now in our lives more than they have ever been before. Because of the COVID-19, the disease that is caused by the novel coronavirus, the whole world has been in lockdown. We use video calls to connect with our friends and family, to have business meetings, even to shop online. But not every app is suitable for every purpose, we need to use different apps for different purposes.

 

If you want to host a live stream like a webinar, you need an app where you can initiate a one-way video stream which your audience can tune in to watch, like YouTube live, Instagram live or StreamYard.

 

If you want to have a business meeting with multiple attendees, you will need a platform that hosts a meeting room which the attendees can join. These apps usually provide features like a meeting room link or a meeting ID, multiple concurrent video streams, screen sharing, video recording, etc. For this purpose, Zoom, Google Meet or Whereby can be used.

 

If you want to have a casual chat with your friends or family, you will not require a lot of features but a fast and easy way to connect. Apps like FaceTime, Facebook Messenger and WhatsApp fall into this category. They provide group video calls with fun features like filters and games.

 

If you are a business owner and want your customers to be able to start a direct video call to your business easily with 1-click, then 11Sight is the app for you. With a button that you can place into your website in under 5 minutes, you can start receiving calls from your customers and provide a 1-to-1 personal service virtually. Your customers do not need to download any applications, they will just click the button and video call you from within their browsers. You can also download and print your QR codes on your printed advertising so that your customers can video call you by just scanning them.

 

If you want to hop on a platform where you can attend a happy hour after a webinar and start networking with the attendees, you will have to wait. We are sure that platform is being built in a garage somewhere!

 

To experience 11Sight’s secure 1-to-1 video calls, get a one-month free trial here. You can also contact our team for further information.

 

Do not shrug off data privacy while digitalizing!

Do not shrug off data privacy while digitalizing!

The whole World has entered a completely different period. Digitalization has taken effect in almost every sector; obligatory for the biggest industries, on purpose for others.

Our digital experiences in e-commerce, advertisement and communication has been taken to automotive, education and even health industries. But one very important aspect is being forgotten in the rush to digitalize our ways: Data privacy.

Protecting our personal data is not something ignore; we must be aware and careful of every digital mark we leave. Most internet users have not yet realized the importance of data privacy but it seems like we are going to talk much more about it in the coming years.

 

In this period we are going through, companies seek for solutions to reach their customers from digital channel as soon as possible. Most of them use the first solution that appears on search engines. However, they miss out the fact that the information transferred between customer and firm is a force to reckon with. This information could be crucial like credit cards, ID numbers, account details…

At 11Sight, we always put data privacy above all. 4 year ago when we were first developing 11Sight; security, ease of use and professionalism were our core objectives just like today.

On those days, when we said it was possible to make sales and provide service with online videos, both firms and customers were off guard. But today, from retailers to health care providers, almost every industry is in the search of a safe and easy online communication solution.

 

11Sight attracts companies by keeping the security at the highest level while providing its users one-on-one conversation in a professional environment. We provide security with end-to-end encryption method. The only key to analyze the information provided is kept in the sender’s and receiver’s devices. 11Sight, which we enriched with many features such as file sharing, pointing, screen sharing, is therefore a secure “interaction” platform.

 

Another important feature that distinguishes 11Sight from its peers is that there is no need to download, subscribe or install. Thus, the shared data is minimized and conversations can start instantly.

You can use 11Sight on iOS and Android devices and on your computers’ web browsers.

 

For more information about 11Sight, you can call us now: 11to.me/sales

 

3 Steps To Look Good On Video Calls

3 Steps To Look Good On Video Calls

Looking good on video calls is a major issue of today. Whether it’s a business meeting, customer call or a doctor’s visit, we are doing it online and on video.

You can enhance the quality and efficiency of your video calls with some simple touches. Here are the 3 simple but very necessary steps to enhance the efficiency of video calls:

 

  1. Fashion is old-fashioned!

 

What makes you look professional, when all that people can see is your face and shoulders? Since we are home, you might expect living in your pajamas until the next time you go out. But when it comes to work, you can wear pajamas under, but your top should look professional as you are at the office. Fashion is old-fashioned in the work-from-home world! Just wear something rather than pajamas on your top and keep the professional look.

Makeup is not necessary every day but -this one’s for everyone, don’t start video calls with your bed hair.

 

 

  1. Setup

Do you really want to display your childhood memories in the back? It would be distracting and… unnecessary. If your camera has a wide angle, find a nice and clean wall to sit in front of. You can put some decorative objects, like a piece of art or a small plant to avoid the prison look. If all of your family is at home, we recommend you not to choose places like the kitchen or living room, where the traffic might be heavy.

  1. Camera, set, roll!

Do not turn your back on the light. If you can, sit up straight facing the light or the window. Make sure your camera is clean and well positioned. Show those beautiful eyes, not the ceiling.

 

Having an efficient video call is as easy as 1, 2, 3. Just like starting to use 11Sight! Go to 11sight.com, request your free demo and start getting calls!

Troubleshooting in Quarantine

Troubleshooting in Quarantine

The Covid-19 outbreak and quarantine decisions happened all of a sudden. A lot of people self-quarantined themselves while some countries have already made it compulsory.

The quarantine may not go well for all of us. While we are home all day, we use all of our appliances and furniture more than usual. Unexpected breakdowns or malfunctions may happen or our renovation plans may be interrupted. 11Sight comes at this point to form a bridge between customers and companies to help the daily life go on track. 11Sight provides one-click video chat with a button, a link or QR codes placed on necessary touch points.

Here are some unlucky people caught vulnerable to the sudden outbreak:

Crying-plug-socket-water-coming-out

You wouldn’t believe if someone said the plug socket was crying; but you can see the problem with your own eyes with 11Sight and save time!

broken-car-door-handle

Let customers call you with 1-click and don’t let them struggle explaining.

Broken-sinkThey will definitely need a sink. Let them choose one before coming to the showroom.

broken-tv

Maybe there’s something with the cables, or just bad broadcasting. Know it before going to customers’ homes.

When there is a problem with our appliances, we need immediate technical support. Sometimes the problem is solved in less than 5 minutes, without using any tools but the support personnel are not able to foresee it and waste their time by going to people’s homes. But in these days of social isolation, technical staff are not able to go to people’s homes and see the problem. If the problem is hard to solve, the personnel may need to visit the customers more than once.

11Sight is an easy and effective solution for service personnel. Pre-interviews or troubleshooting are made simple on video. Customers are able to reach service personnel with only 1-click via a QR code or a link sent to them. Thanks to our solution, the communication between companies and customers are made easy and quick. To save time in technical support and provide instant troubleshooting, try 11Sight free for 1 month!