LOGIN

Google MyBusiness Gönderilerinde 11Sight Arama Linki

tarafından | Tem 9, 2020 | Help, Pazarlama Kampanyalarında 11Sight

What is Google My Business?

  • With a Google My Business account, you can advertise your business’ basic information such as phone number, address, open hours, etc.

  • You can also publish posts about your deals. These will be shown automatically when a customer searches for your business on Google.

    https://www.google.com/business/ 

1. Create a Tracker Link

 

Before using your 11Sight video call link in a post, we suggest creating a tracker link. A tracker link has the information of the origin of the call. To do so:

  • Go to 11sight.com, click Login and login as your Sales account. (You should use your sales account so that it will be forwarded to all of your sales personnel.)
  • Click the Settings icon on the top right and go to Trackers tab.
  • Under the title “Create Call Link Tracker”, create a tracker called “Google” or anything you may find suitable.
  • Find the newly created tracker on the “Existing Trackers” table and copy its “Call URL”.

     

    2. Use the Tracker Link in a Post

     

    • Go to your Google My Business account’s Posts page and click “Add Update” button.
    • Upload an image and write your post.
    • Add a button. You can use any one of “Book”, “Order online”, “Buy”, “Learn more”, or “Sign up”.
    • Paste your link in the “Link for your button” field and publish your post.
    • When a customer clicks that link on Google, it will start a video call and your sales personnel will see that the call is coming from Google.

    Kısa URL'ler ve Takipçili QR Kodlar

    tarafından | Tem 9, 2020 | Help, Pazarlama Kampanyalarında 11Sight

    What is a Short URL?

    • Go to the “Trackers” tab in your Settings page.
    • We provide you 3 different short URLs to use. You can simply share any of these links anywhere for people to be able to reach you.
    • You can choose what each link does; profile link, video call, audio call or texting link.

    What is a QR Code?

     

    • We provide you two different QR Codes which include a profile link and a direct video call link.
    • When scanned, they will open the link in a browser on your phone.
    • These can be used to receive video calls on any kind of printed media.
      • Business cards
      • Flyers, brochures, mailers
      • Newspaper / magazine ads etc.

    Using Trackers with a Short URL

     

    • You can create a tracker for your call links where you can track how many times each link was clicked on.
    • You will see the tracker name on your incoming call screen and call details. We also provide you a list of your tracker usage on your welcome page.
    • To create a tracker; imply type in a tracker id, which can be any text you want and add an optional description.
    • To use the tracker you created, select a domain prefix and we will automatically give you the links in the table below.
    • You can choose to use a “Call URL” for direct video calls or “Profile URL” to show your 11Sight profile page before a call.

    Using Trackers with a QR Code

     

    • You can create a tracker for your QR codes where you can track how many times a call was made by scanning a QR code that has a tracker ID.
    • For example; you want to create 2 different QR codes, one of them is for your business card and the other one is for your email signature.
    • You can check how many times a call was made by scanning each QR code.
    • To use an existing tracker with a QR Code, simply select the tracker next to the QR Code title and download the updated QR Codes, either a direct video call or a profile link.

    Buton Ayarları

    tarafından | Tem 9, 2020 | 11Sight Buton Ayarları, Help

    Adım 1:

    • Go to the “Button” tab in your Settings page and click “Change Configuration” on the left.
    • Button configuration includes a set of settings for you to determine how you would like your buttons to function.

      Adım 2:

       

      • You can set your off-hours and time zone. Click here for more information.
      • By default your account is set to receive the incoming calls on your browser, as long as you keep your 11Sight dashboard open in a tab. You can disable it by unchecking “Receive calls on browser“. You can also follow the link on the page to download our Google Chrome extension to receive system notifications for your incoming calls.
      • If you would like to use 11Sight only for texting, you can do so by selecting “Chat Only Call“.
      • We display an option to your callers to leave you a message in case you were not available. You can disable it by unchecking “Hide Leave Message“.
      • You can disable some of our in-call functions in the “Allowed Call Actions” section.

       

      Adım 3:

       

      • We provide three forms for you to utilize before and after your calls.
      • Contact Information Form: This form is displayed to your callers before a call to have them enter their contact information like their name, email address, phone number etc. so that you can contact them back later.
      • Call Review Form: This form is displayed to you after a call, allowing you to take notes about the call.
      • Call Satisfaction Survey: This form is displayed to your callers after a call, allowing them to evaluate the service they received.
      • These forms can be edited in a JSON format. Click here to get help with the format.

      Buton Stili Kişiselleştirmeleri

      tarafından | Tem 9, 2020 | 11Sight Buton Ayarları, Help

      Adım 1:

      • Go to the “Button” tab in your Settings page.
      • Here you will see that by default three button styles were already created for you:
        • Default Video Button: This button directly starts a video call when clicked.
        • Profile Button: This is the button displayed on your profile page.
        • Rollup Button: When clicked, this button expands to display three different call types by default; video, audio and texting.

      Adım 2:

       

      • Click “Create New Button Style” to create a new button from scratch.
      • Click “Edit” to edit an existing button. Be careful! If the button was implemented on a website, the changes will be applied automatically.
      • Click “Duplicate” to copy an existing button to create a new one.

      Adım 3:

       

      • When creating or editing a button style, you will see your changes in real time in the Button Preview section on the right.
      • You can name your button in the “İsim” field. Only you will be able to see it on your dashboard.
      • You can choose one of the five designs that we offer for your button in “Button Style” dropdown box and change the Main Color to match your button with your website’s color scheme.
      • You can decide where you want your button to appear on your website by selecting “Button Position“.
      • The text displayed in the button can be set in “Icon Text” field.
      • And you can add an image to be displayed on top of your button by uploading it or selecting the default image in “Button Over Image” section.

      Adım 4:

       

      • If you want to keep track of the origin of the incoming calls of a button, you can assign a tracker by selecting an existing one in “Tracker ID” dropdown box.
      • If you already have Google Analytics set up on your website, you can enable the events that we have by selecting “Enable GA Tracking“. The events you will start seeing are:

      1. Roll up open (if it’s an expandable button)
      2. Roll up close (if it’s an expandable button)
      3. Video button click (if it’s an expandable button)
      4. Audio button click (if it’s an expandable button)
      5. Text button click (if it’s an expandable button)
      6. Video call start (if it’s not an expandable button)
      7. Department click (if it’s a super button)
      8. Go back to the department list (if it’s a super button)
      9. Button view

      Adım 5:

       

      • If you don’t want your button to expand and display the call types, you can disable it by unchecking the “Is Expandable” checkbox.
      • To use this button style as a super button, click the “Super Button” checkbox. Click here to learn more about super buttons.
      • And if you already activated a contact information form and if you don’t want to display it in this button, you can disable it by clicking “Hide the Contact Information Form in the button“.

      Adım 6:

       

      • If you choose to have a super button, you will have the options to edit the “Header Text“, which is displayed on top of the button and upload a “Header Image“, for example your company logo.

      Click the “Call us now!” button on the bottom right corner of this page to see a super button in action!

       

      Adım 7:

       

      • You can choose which call types to be displayed and the texts on the buttons in the “Allowed Call Types” section.
      • You can edit the “Helper Text“, which is shown below the call types in the button.

      Analiz ve Performans Takibi

      tarafından | Tem 8, 2020 | Help, Organizasyon Yönetimi

      “Dashboard” Tab:

      • Here, you will see a weekly distribution of your organization’s calls.
      • The red bars represent incoming calls and the blue bars represent answered calls. The difference in between will give you an idea about your users’ call performance.
      • You can filter according to date and export a report.

         

        “Stats” Tab:

        • Here, you will see an hourly distribution of your organization’s calls.
        • The red bars represent incoming calls and the blue bars represent answered calls. The difference in between will give you an idea about your users’ call performance.
        • This chart shows the amount of calls you are receiving during the day.
        • You can filter according to date and export a report.
        • You will also see a per-user table which shows the performance of each user.