What are vCall (e-lines)?

vCall (e-lines): Video, auido or chat calls from anywhere on the web. You can answer these calls on your mobile app or from app.11sight.com on your browser.

In  order to receive calls on the browser you need to be set as available, have a tab open with app.11sight.com open and enable “Receive calls on browser” from Settings > Button Tab > Change Configuration > Check “Receive calls on browser” > Save.

You can share your vCall link by embedding it on an image, text, by creating a QR code in the Trackers Tab in your settings or with the 11Sight Buttons.

Find and create vCall links

You can find your vCall links in several locations:

The Profile Button on your Profile Page

You can copy and share the URL on your profile page such as: https://app.11sight.com/u/11sales

The Short URLs in the Trackers Tab in your settings

You can configure the Short URLs to be profile, video, audio, chat or messaging links and share them. These look like: https://vcall.link/11sales

Trackers in the Trackers Tab in your settings

You can create trackers and share them as one time links or embed them in your e-buttons. To learn how to use them see here

Embedable e-buttons in the Button Tab in your settings

You can create and edit Button Styles and embed them on your website. For more on implementation see here

vCall Features

1. Invite User: Allows you to invite a user from your oragnization to the conversation. Their devices will ring and if they accept the invitation, all 3 participants will be transferred to a temporary meeting room.
2. Picture-in-Picture: Allows you to browse other tabs, windows and apps while keeping the call on a small window on the screen.
3. Screen-sharing: You can share your entire screen, browser window or tab. You can also share with audio. Chrome is recommended for best performance.
4. Toggle chat: Open or close the chat window. You can share files and type in the chat window. All videos and pictures taken will also appear in the chat window.
5. Turn camera on/off: Allows you to turn camera on/off
6. Turn mic on/of: Allows you to turn mic on/off
7. Audio devices: You can configure audio devices here. Allows switching between speakers.
8. Take a picture: Takes a picture of the active context using the local camera. A more effective way of taking a screenshot of moments you would like to save.

Virtual Offices & Conference Rooms

Virtual Office: Your private meeting room. Only you have the key and can open it for guests to join. Recommended use up to 20 people. Example: vmeet.11sight.com/11sight/eren

Conference Room: A shared meeting room with other users in the organization. Only organization members have the key and can open it for guests to join. Recommended use up to 20 people. Example: vmeet.11sight.com/11sight/sales

vMeet Features

1. Screen Sharing: All users can share their screen on their browser. You can share your entire screen, window or browser tab. You can also share with audio. Chrome is recommended for best performance.
2. Audio Only Mode: When toggled, you will only send and receive audio. Others won’t see your video. This is useful when you are on a low bandwidth network.
3. Open/Close Chat: You can chat with others share files and private message by hovering on the 3 dots on a participant’s picture and clicking “Send private message”.
4. Start/stop subtitles: You can enable Closed Captions and Translations (in BETA). Closed Captions will appear on the bottom of the meeting page and in the chat. 
5. Mute/Unmute: You can configure your audio devices by clicking on the down arrow on this icon.
6. Hang Up: Clicking on this button to leave the meeting.
7. Start/Stop Camera: You can configure your video devices by clicking on the down arrow on this icon.
8. Toggle tile view: You can switch between speaker view and tile view by clicking on this icon
9. Invite People: Call your organization members to invite them to a meeting. Copy the meeting URL, send an invite over email or embed the meeting on a website.
10. Security options: You can password protect the meeting. Passwords can be changed or removed at any time.

More Actions

You can access a menu of additional actions by clicking on the 3 dots on the bottom right corner

1. Mute Everyone: This will mute all participants in the meeting except you.
2. Settings: You can configure your audio/video devices, change your display name or set meeting rules. Enabling pre meeting screen will allow you to configure your settings before joining a meeting. You can change your vMeet language here.
3. Select Background: You can choose or upload a background image, blur your background or share your screen as your background. This option is only available on browsers. Chrome is recommended for best performance.
4. Share a YouTube video: Allows you to watch a YouTube video together.
5. Start Recording: Records the audio and video of the meeting. Recordings will appear on the Meeting History tab in your vMeet Dashboard.
6. Start live stream: Allows you to stream the meeting on YouTube.
7. Enter Picture-in-Picture: PiP mode allows you to keep the speaker view on the screen while browsing other tabs, windows and apps.
8. View full screen: Toggles full screen mode.
9. Manage video quality: You can set the quality of the video sent and received here. Useful with low bandwidth networks.

Troubleshooting Bugs and Issues

If you are experiencing a bug or an issue, please email us at support@11sight.com We will respond within 24 work hours.

You can also video call us at https://vcall.link/11support to speak with an available support team member.

Confirming your email

After signing up for an 11Sight account, you will receive a welcome email with your account information and an email confirmation button. Click on the confirmation button to confirm your email.

If you are having trouble confirming your email, please email support@11sight.com with the same email address you signed up with. Failure to confirm email address may result in problems logging in. 

Changing a vMeet room name

If you wish to change the name and the URL of a meeting room, you can do so from the vMeet Dashboard.

Change the URL

In the vMeet Dashboard, you will see the URL of each Virtual Office and Conference Room, such as https://vmeet.11sight.com/11sight/example

Here 11sight is the Organization name and example is the meeting room name. By changing the name of the meeting room from edit, you can change the “example” part of the URL.

If you want to change the Organization name section of the URL please email support@11sight.com with the requested change. 

Adding Meeting Links to Your Scheduling Tool

You can add vMeet links to your favorite scheduling tools, so that all new events have your Virtual Office or Conference Room as its address.

First, copy the meeting link from the vMeet Dashboard in 11Sight.

Then navigate to your scheduling tool and follow the steps below.

Calendly

1. From your Home page, select the event.
2. Expand the Confirmation Page section.
3. Click Add Custom Link, enter a name for the link, the URL (web address, e.g. ”vmeet.link/example”), then click Add.
4. To add additional links, repeat Step 3.
5. Click Save & Close.

YouCanBook.me

1. Navigate in your booking page settings to Notification > Calendar Events.
2. In the section Event Location, select Set Location to add the meeting link you copied from the vMeet Dashboard.

Groove

1. Click on the settings button from the compose bar or click the settings tab in the Groove app and scroll down to the Scheduler portion.
2. From the Meeting Types click on edit for the meeting you would like to add your meeting link to.
3. Add the URL you copied from the vMeet Dashboard to the Location section.
4. Click SAVE.

HubSpot Sales Hub

1. In your HubSpot account, navigate to Sales > Meetings.
2. Hover on the meeting you would like to add the meeting link to and click on Edit.
3. In the Location section paste the meeting link you copied from the vMeet Dashboard.
4. Click on Save on the bottom.

Tucalendi

1. Log in to your Tucalendi account.
2. In Calendars locate the Event you would like to edit and click on the three dots to navigate to the Settings for that event
3. In the Location section paste the meeting link you copied from the vMeet Dashboard.
4. Click on Save on the bottom.

TidyCal

1. Log in to your TidyCal account.
2. Click Integrations at the top.
3. Check the box for “Add a conference link to all my bookings”
4. Select Static link for link source
5. In the Static link URL section paste the meeting link you copied from the vMeet Dashboard.
6. Click on Save Changes on the bottom.

Ways to Add your Call Link

Simple URL: You can add a simple clickable URL of your call link in your signature “https://vcall.link/11sales”
Call to Action Text: You can add your call link within a text such as “Click here to video call me now”
Image: You can add your your call link to an image such as a logo or icon representing video call. Please see the image on the left as an example.
Button: You can add a 11Sight button by downloading this image.

Gmail

1. Open Gmail.
2. In the top right, click Settings. See all settings.
3. In the “Signature” section, add your signature text in the box. If you want, you can format your message by adding an image or changing the text style.
4. Add your call link and any other desired link to the signature with the link button.
5. At the bottom of the page, click Save Changes.

Outlook

1. Select New Email.
2. Select Signature > Signatures.
3. Select New, type a name for the signature, and select OK.
4. If you are using the browser view, then go to settings > View all Outlook settings > Compose and reply
5. Under Edit signature, type your signature and add your call link.
6. Select OK and close the email.
7. Select New Email to see the signature you created.

Apple Mail

1. In the Mail app  on your Mac, choose Mail > Preferences, then click Signatures.
2. In the left column, select the email account where you want to use the signature.
3. If All Signatures is selected when you create a signature, you’ll need to drag the new signature to an email account before you can use it.
4. Click the Add button below the middle column.
5. In the middle column, type a name for the signature.
6. The name appears in the Signature pop-up menu when you write a message.
7. In the right column (the preview), create your signature.
8. You can use the Edit or Format menus in Mail to change the font or layout, turn text into links, or check spelling. To add an image, drag it into the preview area.

ProtonMail

1. Open Protonmail on your browser
2. Navigate to Settings > Go to settings > Identity & adresses
3. On the mobile app click on the Hamburger menu and go to Settings > Display name & signature
4. Add your call link and any other desired link to the signature with the link button.
5. Click Update

Yahoo! Mail

1. Go to Settings > More Settings > Mailboxes
2. On  the mobile app tap on your profile icon > Settings > Signature
3. Click on the account you’d like to add a signature for.
4. Toggle the slider next to “Signature” so that it turns blue.
5. Add your call link and any other desired link to the signature with the link button.

Blocking IP Addresses

Users can block ip addresses of callers that they don’t wish to receive calls from. This can be done through call history by clicking on “Block this caller”.