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Custom CNAMEs

von | Sep. 6, 2021 | Help, Uncategorized

Step 1:

  • Go to your web hosting provider and add subdomain of your choice to your dns configuration and forward to
    cname.11sight.com.
  • The dns record should be selected as CNAME, select TTL of your choice, value of redirect should be cname.11sight.com.

Step 2:

  • Go to the Settings tab in your Organization Dashboard and scroll down to find the Custom CNAME section.
  • Enter the same record for the subdomain of your choice that you set in Step 1.
  • Upload a favicon of your choice to be displayed in the page title.
  • As the Link Type, select “User Call Link” to use your CNAME link as a user’s vCall link.
    • Select the user that you want to assign this custom domain to, set the full URL, and set the page title.
  • As the Link Type, select “Meeting Room” to use your CNAME link as a vMeet meeting room.
    • Select the room that you want to assign this custom domain to, set the full URL, and set the page title.
  • Click “Save”.
  • Allow up to 8 hours for the links to start working.

Step 3:

Visit one of the new paths you’ve created to test the system and start a vCall video call or a vMeet meeting.

NOTE: The number of paths you can create depends on your subscription. Upgrade your subscription if you need more paths.

Adding Call Links to Your Email Signature

von | Aug. 20, 2021 | Basic Tooltips, Help

Ways to Add your Call Link

Simple URL: You can add a simple clickable URL of your call link in your signature “https://vcall.link/11sales”
Call to Action Text: You can add your call link within a text such as “Click here to video call me now”
Image: You can add your your call link to an image such as a logo or icon representing video call. Please see the image on the left as an example.
Button: You can add a 11Sight button by downloading this image.

 

Gmail

  1. Open Gmail.
  2. In the top right, click Settings. See all settings.
  3. In the “Signature” section, add your signature text in the box. If you want, you can format your message by adding an image or changing the text style.
  4. Add your call link and any other desired link to the signature with the link button.
  5. At the bottom of the page, click Save Changes.

Outlook

  1. Select New Email.
  2. Select Signature > Signatures.
  3. Select New, type a name for the signature, and select OK.
  4. If you are using the browser view, then go to settings > View all Outlook settings > Compose and reply
  5. Under Edit signature, type your signature and add your call link.
  6. Select OK and close the email.
  7. Select New Email to see the signature you created.

Apple Mail

  1. In the Mail app  on your Mac, choose Mail > Preferences, then click Signatures.
  2. In the left column, select the email account where you want to use the signature.
  3. If All Signatures is selected when you create a signature, you’ll need to drag the new signature to an email account before you can use it.
  4. Click the Add button below the middle column.
  5. In the middle column, type a name for the signature.
  6. The name appears in the Signature pop-up menu when you write a message.
  7. In the right column (the preview), create your signature.
  8. You can use the Edit or Format menus in Mail to change the font or layout, turn text into links, or check spelling. To add an image, drag it into the preview area.

ProtonMail

  1. Open Protonmail on your browser
  2. Navigate to Settings > Go to settings > Identity & adresses
  3. On the mobile app click on the Hamburger menu and go to Settings > Display name & signature
  4. Add your call link and any other desired link to the signature with the link button.
  5. Click Update

 

 

Yahoo! Mail

  1. Go to Settings > More Settings > Mailboxes
  2. On  the mobile app tap on your profile icon > Settings > Signature
  3. Click on the account you’d like to add a signature for.
  4. Toggle the slider next to “Signature” so that it turns blue.
  5. Add your call link and any other desired link to the signature with the link button.

 

 

Blocking Unwanted Callers

von | Aug. 18, 2021 | Basic Tooltips, Help

Blocking IP Addresses

Users can block ip addresses of callers that they don’t wish to receive calls from. This can be done through call history by clicking on “Block this caller”.

 

Security and Privacy

von | Juli 15, 2020 | Help, Troubleshooting

TLS

11Sight is providing an end-to-end secure communication channel based on TLS/SRTP. We are compliant with IETF RFC3711. We are encrypting all information (voice, real-time video, text, pictures, videos taken during the call) that is exchanged between the caller and callee.

Furthermore, since we are providing peer-to-peer connection, our servers are not in the middle of the communication stream and hence there is no vulnerability in the system, i.e., we are not decrypting the real-time stream in our servers.

It is important to note that no one can eavesdrop or record the video or voice call that is happening between parties aside from the callee. Caller can get a copy of the information, if they are a subscriber.

GDPR

11Sight information gathering and storage closely follows General Data Protection Regulation (GDPR). All call information belongs to the callees’ organizations and can be copied and deleted from our servers at their request. We are providing standard RESTful API for an organization to port all meta data pertaining to their calls to their own servers.

Since callers can be anonymous, they have certain amount of time after the call is ended to receive in-call information gathered by the system, i.e, pictures and videos taken, texts exchanged, etc.

Encryptions

An organization can request at rest encryption of all meta data that belongs to them or they can port the information to their own servers and delete them from our servers.

System Requirements (Interoperability)

von | Juli 15, 2020 | Help, Troubleshooting

Supported Devices and Browsers

11Sight native applications and web application works on most of the computers, mobile devices and browsers that have access to a camera and a microphone. In case we can’t access or find a camera and microphone, our system falls back to a text only session, ensuring a communication is established.

Below, you can find our interoperability matrix and platform specific functionality. 

Interoperability

CALLEE

 

 

C
A
L
L
E
R

 

 

 

 

 Chrome – Firefox – Opera (Any OS) Safari (iOS 11+, MacOS High Sierra+) – Edge (Chromium)
 iOS App (iOS 10+) Android App (Android 5+)
Chrome – Firefox – Opera (All but iOS) Video/Audio/Text Video/Audio/Text Video/Audio/Text Video/Audio/Text
Safari (iOS 11+, MacOS High Sierra+) – Edge (Chromium) Video/Audio/Text Video/Audio/Text Video/Audio/Text Video/Audio/Text
Android App (Android 5+) Video/Audio/Text Video/Audio/Text Video/Audio/Text Video/Audio/Text
Chrome – Firefox – Opera (iOS) Direct to Safari Direct to Safari Direct to Safari Direct to Safari
iOS App (iOS 10+) Video/Audio/Text Video/Audio/Text Video/Audio/Text Video/Audio/Text
Safari (iOS 10-, MacOS Sierra-) Text only Text only Text only Text only

 

Microsoft started to support WebRTC with its latest Chromium version of the Edge browser. Please click here to update or download the latest version.

Platform Specific Functionality

  1. Desktop sharing is available on:

Chrome and Firefox (both on MacOS and Windows, it is not available on mobile browsers)
iOS App

  1. Desktop call receiving is available on:

11Sight web application on Chrome, Safari, Firefox and Opera by keeping a dedicated tab open (both on MacOS and Windows, doesn’t work on mobile browsers)
You can also download our Chrome extension to get notified with a system notification.

  1. Call Recording:

In calls that are answered on Chrome, full video/audio call recording is available. In calls that are answered on iOS and Android apps, audio call recording is available.

  1. 11Sight video calls cannot be established on certain networks due to blocked ports.
    Some network administrators block access to VoIP ports. In these cases, the user should connect to another network or contact their network administrator. Please click here for more information.

  2. QR Codes/SMS Applications

Some QR Code scanners and SMS reading applications open the link in their application which only have limited browser capabilities. In some of those cases, 11Sight video calls will not work and we will ask the person to copy a link and open it in a supported browser.