11Sight, Author at 11Sight

Confidential Video Calls: The New Normal

von 11Sight | Juli 9, 2020 | Technology

Video calls are essential in this global world. You can easily chat with your friends or colleagues on the other side of the world. This modern indispensable tool has millions of fans.

Today’s businesses and customers have a tendency to use video calls as the default communication channel. Because it’s much more customer-oriented and intimate, it’s easy and it increases reliance for both parties. When you rely on telephones for client, vendor or networking calls; there’s something missing.

As 11Sight team, we believe that the missing piece of the modern-day communication maze is emotion. We call it a maze because there are many aspects that need to be considered to have a successful communication. Emotions cannot be transferred through telephones or written channels. But when video is added in this multi-step process, emotions are transferred, call duration is decreased and reliance is increased. What matters is the privacy of these calls, and we got you covered on that.

There are some ways to keep your private life -more importantly, your personal information- safe while making video calls. Click here to read the article from the Popular Science Magazine, about privacy of video calls.

There are precautions you can take in the physical world, but there is even more than that. Privacy of the app you use is the first thing you should be considering.

We always mention the privacy precautions we take, especially end-to-end encryption. Just like locking the door in the physical world, we lock the door of your confidential 1-to-1 meeting room in the digital world. Not all video calling apps use this feature. We connect businesses with customers and today’s customers are very delicate about their data privacy. Here’s how Mozilla explains end-to-end encryption:

“End-to-end encryption means only those who are part of the call can access the call’s content. No one can listen in, not even the company. Other apps use client-to-server encryption, similar to what your browser does for HTTPS web sites. As your data moves from one point to another, it’s unreadable. Though unlike end-to-end encryption, once your data lands on a company’s servers, it then becomes readable.”

Don’t confuse business confidential video calling apps with the daily life essentials. A small discussion you have with a friend is not as confidential as business calls. 11Sight is a Video Interaction Platform designed for businesses, so it has some in-call and performance tracking features to help businesses grow. Apps you love when talking with friends, should not be used for confidential calls.

If you want to know more about confidential video calls, give us a live call! We will be glad to answer your questions.

Serving all verticals!

von 11Sight | Juli 2, 2020 | Technology

Communication has been shaped according to our habits for millions of years. We were using two small rocks to start a fire and communicate. Today, thanks to technology, we use a small button or link to do so. However it may have started, communication has always been natural and as fast as it could be. Since we are humans, we like to share, get feedback and make new connections.

The case is the same in the business world. As global enterprises or individual businesses, we want to share our emotions and feedback with our shareholders. Today we share our emotions with companies, our colleagues or even strangers just like we do with our acquaintances without a second thought. Sharing emotions and socializing make us feel more important. We, as human beings, all want to become a part of institutions, so the world is shaped accordingly.

11Sight is a video interaction platform to build the bridges between companies / service providers / representatives or any person who wants to communicate with their shareholders in the blink of an eye.

Since 2016, we have been working hard to develop our platform in accordance with the latest technologies in customer experience trends. We have had customers from many industries but there are some that we have become an innovator in, such as automotive and real estate. Automotive companies use 11Sight at their dealerships to bring showrooms to their customers’ living rooms. In a study we conducted with one of our customers, we have proven that video calls double the conversion rates. Also, one-click video chat increases reliance of customers to the brands by 3 times.

We have over 4000 users worldwide and still counting. Our solution is easy; just implement a short code on your website and start using video communication on every platform. The customer only clicks the button on their phones, tablets or computers and the call starts in their browser.

Video calls’ usage areas are endless. We have use cases for car dealerships, technology providers, marketing agencies, wealth management and even online therapists. Here are some other use cases:

Service for the hearing-impaired: There are more than 360 million hearing-impaired people around the world and they deserve a good service. You can use 11Sight to let them connect with your sales representatives that can speak sign language. Read our post about this vertical: https://11sight.com/2019/12/10/11sight-for-the-hearing-impaired/

Medical services: Doctors and psychologists are personal service providers. They need privacy, data security and ease of communication regardless of the platform. That’s what we provide. Clients and experts can safely communicate on our peer-to-peer platform.

Legal experts: Privacy and data protection is the most important aspect of legal meetings. 11Sight uses end-to-end encryption to keep the users’ information safe. We provide all necessary legal documents to objectify the secure service.

Startups: Guiding users to use the solution is crucial for startups. The first thing they need is to be accessible and understandable. 11Sight provides real time communication with the brand representatives, so that potential customers can get to the nitty gritty of the idea.

Can’t see your vertical in this list? No problem! 11Sight is a flexible platform that can be shaped according to your needs. Tell us how you’d like to use one click video call and let’s get down to it together! Contact us: 11to.me/sales or info@11sight.com

The Golden Rules of Increasing Video Call Productivity

von 11Sight | Juni 24, 2020 | Uncategorized

We, as 11Sight team, believe in the pure power of eye contact. It is the kind of connection we have always wanted our subscribers to have with their potential customers: a more humane one. And in fact, its power has been proven by an HBR study. According to the study, face to face communication is 34 times stronger than an e-mail.

In this article, we want to mention about some cool tips for you to conquer your video calls and get the most out of them. Each one of these tips come from our own experiences in this business of connecting people. So, feel free to at least give it a try. No harm will come out of them but, if you properly apply them, your sales and the satisfaction levels of your customers are more likely to skyrocket.

Be where you need to be!

As a customer representative, your focus should be on your customer, not on something else while you are listening to their words. Your customers are the reason why your job and your company exist. So, always look at your screen to show that you are focused.

Even the half of it is important!

You might think that your lower body is not important during a video call just because it is out of the frame. But it is actually way more important than you think. People can easily understand the posture you are in by looking at your upper body and your surroundings. And your posture is an important indication of how much you value your customers. So, before you are answering that next call, make sure you are either standing or sitting properly.

Body language and micro expressions still count!

We know… Transferring the right emotion through a video call is one of the hardest things. But that should not prevent you from using them. In contrast, you might want to use much more facial expressions than you usually do since it is the best tool you have during a video call. In addition to that, you might want to adjust the volume of your voice after evaluating the surroundings of your customer. If they are calling you from a crowded, busy road and not using an earphone, increase your voice.

Do not try to drown them, let them breathe!

You, your customer and we also know that your product’s value proposition is unique. And yes, there are definitely lots of cool features you want to mention. But remain calm in the beginning and let your customers explain why they called you before you start firing at them. Remember these people can leave you just with a click on the red button. Do not scare them off, instead, try to pull them in with patience.

You are looking great! But…

You probably are wearing a nice set of clothes and put on a nice cologne. You are amazing! But it is not you that your customers want to see. It is your product! They called you for a reason. Try to keep a good balance between you and your product’s appearance on your customer’s screen. Always start the video call with your smiling face and, this is important, never end the call while showing your product. Be sure you gave a much sincerer smile to your customer at the end of the call. They are now your acquaintance after all.

It is your responsibility to know it!

Know the platform you are using at an expert level. Do not struggle with it during a video call. Be smooth and calm. How can you expect to impress your customers while you cannot even use your own product or service? It is a cheap shot and you will end up seeing your customers leave right away.

For more of these tips, do not forget to check out our other posts. And we are always excited about our subscribers’ success stories. Send us your best practices and let us mention your achievements in one of our case studies! Call us now by using the button on the bottom right!

Need more tips? Read our post about looking good on video calls: https://11sight.com/2020/04/30/3-steps-to-look-good-on-video-calls/