von 11Sight | Nov. 18, 2019 | Technology
Have you been thinking about getting mental health support, but always postponing? According to the Substance Abuse and Mental Health Services Administration, nearly 60% of American adults were doing so in the previous year. Most common reasons are stigma, cost or accessibility. Online therapy can be a solution. Multiple studies found out that online therapy can be equivalent to face-to-face mental care.
Psychologists call remote mental health services “telepsychology”, be it by phone, webcam, e-mail or text messaging. These types of services are in use for more than 20 years. They were used mostly by military members but the booming smartphone usage has made it more accessible and affordable for everyone.
Of course, online mental health services might not be suitable for every patient or practitioner. But today’s problems are usually solvable through telepsychology and 11Sight is a good solution for those practitioners who want to be reachable online with only 1-click.
In a research made by University of Zurich, it’s been found out that online clients and therapists considered the impact of their online sessions as strong as or stronger than their previous in-person sessions.
“Some of our clients anonymously stated that they were able to tolerate online therapy better than face-to-face therapy consistent with the interpretation that clients’ experience a calming influence of the online environment.”*
Stigma
Going to a therapist can be a stigma for some people. But there’s nothing to be ashamed of. When we eat, we feed our bodies; when we talk to a professional, we feed our souls. And these two can’t go without each other. Still, it’s hard to change the bias. Online mental services are the cure for this; because when the interview is online, it might feel like talking to a friend rather than a therapist. What’s more, nobody has to know who the person is talking to.
Accessibility
Some people may have some responsibilities or difficulties that prevent them from going to a therapist. These might be physical limitations or a baby to be looked after. Whatever the condition is, a more “accessible” psychologist would be more convenient. 11Sight comes at this point by being available on every platform with only 1-click.
Cost and Convenience
Online mental service is a cheaper solution. Both from the monetary perspective, and the time perspective. The practitioners don’t have to think about office expenses and can spare more time for themselves since they will save time from transportation. Same is valid on the patients’ side. Since the patients will be attending the therapy sessions in the comfort of their own homes, they will be able to schedule sessions more conveniently and also be more open to discuss sensitive issues.
Confidentiality and Privacy
Online therapy can be helpful in many cases but for people in certain situations, there might be some risks. Some patients require close interaction rather than joining the session from home.
Psychotherapists know the deepest emotions and secrets of their patients and they must be reliable. Information privacy is the major concern of the patients and the psychologists. Since the information is being transmitted online, patients may think twice about talking about their sensitive issues online. 11Sight comes with the solution; an advanced end-to-end data encryption. Information shared on 11Sight can never go to third parties. Contact us if you have more questions about our technology.
It’s not hard to see why online counseling is growing in popularity. Request a free demo from 11Sight to experience the ease of instant video chat. Follow us for more!
SOURCES
*University of Zurich. (2013, July 30). Psychotherapy via internet as good as if not better than face-to-face consultations. ScienceDaily. Retrieved November 9, 2019 from www.sciencedaily.com/releases/2013/07/130730091255.htm
Reynolds, D. J., Jr, Stiles, W. B., Bailer, A. J., & Hughes, M. R. (2013). Impact of exchanges and client-therapist alliance in online-text psychotherapy. Cyberpsychology, behavior and social networking, 16(5), 370–377. doi:10.1089/cyber.2012.0195
von 11Sight | Nov. 12, 2019 | Technology
Video calls offer time & cost benefits for businesses and organizations. But did you know that you can also reduce your carbon footprint with 1-click? Let’s look at benefits of video calls from our planet’s perspective. See how video calls can reduce the carbon footprint of your business and customers.
Video calls are today available on every platform, technology has become viable to SMEs together with mobile workers. Applications of video calls are endless… From in-house communication to health services, video call is becoming an inseparable part of our lives. Education for students, identification of equipment failure, training of employees can all be backed by video calls. By doing so, travel expenses of companies and individuals will be extinguished; by expenses we mean carbon emissions caused by the vehicle, together with monetary expenses. So video calls implicitly by effectively support the reduction of one’s carbon footprint.
There are some studies / articles to corroborate the idea of reducing carbon footprints by using video conferences. By using 11Sight, you will reduce your own footprint as well as your customers’. We want to mention some of these studies at this point to make it clearer.
Article #1: “A demonstration of how virtual meetings can enhance sustainability in a corporate context” | Turlough F. Guerin
A three-month trial was undertaken across a telecommunications company in Australia to evaluate the use of video conferencing (VC) benefits.
The results from the trial were used by the finance and administration department of the company to promote VC usage and, at the same time, to introduce a nonessential air travel ban, which led to annualized cost savings of up to 40% on business as usual.
Results:
The company saved $AUD 62,362 was saved from avoided travel, 1,420 hr were not spent traveling, and almost 100,000 kg CO2e emissions were not released into the atmosphere from the use of eight VC units, during this trial. These savings resulted from 305 people choosing to use VC instead of traveling. Projection of the amount of savings goes up to $AUD 1.47 million annually.
Guerin T. A demonstration of how virtual meetings can enhance sustainability in a corporate context. Environmental Quality Management. 2017;27:75–81. https://doi.org/10.1002/tqem.21515
Article #2: “Video Conferencing Cuts Emissions, Delivers Quick ROI”, E+E Leader
“U.S. and U.K. businesses that substitute some business travel with video conferencing can cut CO2 emissions by nearly 5.5 million metric tons in total and achieve total economy-wide financial benefits of almost $19 billion, by 2020, according to a new study commissioned by the Carbon Disclosure Project and sponsored by AT&T.”
Financial return on investment of integrating video calls to your business is as little as 15 months. You can save nearly 900 business trips in the first year of using video calls and reduce emissions by 2,271 metric tons over five years. This means avoiding the greenhouse gas of 434 passenger vehicles for one year.
Article #3: “Your Biggest Carbon Sin May Be Air Travel” | The New York Times
“One round-trip flight from New York to Europe or to San Francisco creates a warming effect equivalent to 2 or 3 tons of carbon dioxide per person. The average American generates about 19 tons of carbon dioxide a year; the average European, 10. So if you take five long flights a year, they may well account for three-quarters of the emissions you create.”
Request a demo from 11Sight to discover its well-loved features and experience the professional video call. Follow us for more news!
von 11Sight | Nov. 5, 2019 | Technology
It’s certain that video calls have come to another era today. Individuals and businesses are integrating video calls into their lives so fast. Video calling is a faster and cheaper solution for many reasons. There are so many areas of use; the most popular area of use for 11Sight is customer service.
Another great area to benefit from video calls is education. Online education market is booming, and these platforms use videos and links to teach everything. Why do students prefer these platforms? It’s because it’s easier to focus when you both hear and see what’s being told. But you don’t have to be a part of these platforms to use video for education. As an instructor, you can have your very own link to send, or better, a customized button that takes students to your screen with 1-click. Let’s dig into the benefits of video calls in education in more detail.
When instructors use video calls, it grabs attention.
Students love using new things because they’re willing to learn and experience new things to enhance their life quality. Our 1-click button makes education reachable for everyone.
Video calls increase motivation.
With 1 to 1 video calls, you are there for only that student. By no doubt, this gives them the feeling of being special. High motivation brings success and it’s just 1-click away.
Make learning process interactive.
Charts and presentations are replaced by HD videos. They are becoming common too, but interactive calls are not! Sharing screens with the students provide better and more life-like experience.
In the era of digitalization, video calls endorse distant learning.
Education will never end, but the way things are being taught will change for sure. 11Sight is a great option for online instructors because it takes only 1-click from every platform for students to reach the instructor. Some companies provide free education programs via video calls, to make education accessible for everyone.
Last but not least, video calls are environmentally friendly.
It’s possible to reduce your carbon footprint by using video calls. All those students will not have to use cars, trains and buses twice every day; which can reduce the carbon emission by a huge amount.
When we think further, video calls seem like the best choice for education, don’t they? Try a free demo from 11Sight to see it with your own eyes. Follow us to discover more about 11Sight!
von 11Sight | Okt. 23, 2019 | Technology
- Building a personal relationship with your customer
“Get closer than ever to your customers. So close, in fact, that you tell them what they need well before they realized it themselves.” – Steve Jobs
The value of customer interaction and satisfaction is higher than ever. This is not only proven by the good old saying: The customer is our King! Also, many of the most outstanding entrepreneurs of our days have shared their views on Customer Service.
Amongst them, Steve Jobs’ approach seems to be one of the most revolutionary insights into human behavioral psychology. His message is, that some of your customers may not even know what they want! So, it is your responsibility as a business to provide adequate and appealing offers to your customers. But how can you accomplish this? According to Jobs, by getting closer than ever to your customers. But then, how do you accomplish getting closer than ever? You have to build a personal relationship with your customers…
- Providing instant support
One very comfortable way of achieving that goal is by implementing the 11-Button onto your website. 11Sight offers the ideal solution to improve your customer interaction and satisfaction! If you have ever considered integrating video chat into your business, we are your ideal partner. We know that body language makes up to 60% of a conversation. Beside from having a real-life conversation, video chat is the realest and most authentic way of communication.
Our One-Click Call Button makes it very easy and convenient for your customers to reach out to you with a video call. The only thing your clients will have to do is to click a button and suddenly a video chat starts in their browser and your customer representatives will be able to respond either on their smart phones with the installed 11Sight application or on their browser in order to answer all of your customers’ questions. It also is an easy way to attract new customers and build instant trust.
- Learning from your customers’ complaints:
Your most unhappy customers are your greatest source of learning – Bill Gates
Customer Satisfaction is one of the top priorities in running a business. Don’t let unhappy customers fill out long forms in order to get in touch with you. By having a video call, your representative can see the customer and vice versa, which helps a lot in order to calm down (potentially) angry callers. Whereas, waiting in long lines with automated calls is rather suboptimal and unpleasant and will ultimately lead to the loss of a client! Furthermore, according to Bill Gates, it is crucial to learn from your unhappy customers. On a video call, customers can show live on camera, what may be wrong with their product and you can provide instant support. In addition to that the practical “take a picture” function of a 11Sight Video Call enables you to take high quality pictures and save them in your call history, in case you need those photos again later. During the call, your customer representative can take notes in the chat function and save them for later. This makes it a lot easier to understand your customers and their concerns, which will ultimately lead to a better product and higher customer satisfaction if the errors committed and complained about are not repeated!
To conclude there are three key points on how to take Customer Service to the next level: firstly, by building a personal relationship with your customer, secondly, by providing instant support and last but not least, by learning from your customers’ complaints. It is evident that customer support and service play a huge role in running a successful business as the statements of many unbelievably smart entrepreneurs like Steve Jobs and Bill Gates indicate. It is not exaggerated to say that customer interaction is the fundamental of a successful business! Without customer interaction, service and attention, there are no customers and without customers there is no business.
von 11Sight | Okt. 17, 2019 | Technology
Video calls have made it possible to see the ones we love even if they are far away. Video chat is now integrated to almost every device and it’s preferred by local and international brands. 11Sight has become a popular 1-1 video solution for many enterprises. But what makes it so good? We have compared some other 1-1 applications with 11Sight, let’s go on and see why people prefer 11Sight.
Let’s mention the applications which were originally designed for individual use, but also being used by some enterprises. WhatsApp and FaceTime, can be considered as Fundamentals of individual video chat. FaceTime is one of the built-in applications of Apple devices and operates only amongst Apple devices. WhatsApp has recently created WhatsApp Business for small enterprises. It allows small business owners to manage quick replies and automated messages, but you can only have one account per device. Besides, giving Access to other employees can be problematic. This solution can be beneficial for small enterprises; but 11Sight steps forward with high-quality service for enterprises regardless of their size.
Skype, which is appropriate for both individual and corporate use, might look beneficial. But the hardship of Skype is that both parties must become members and have the application downloaded. Moreover, it doesn’t work from browsers and you may face unexpected costs.
You have probably heard Intercom, which works with corporate clients only. It might be a useful software, but you are entrusting your customers to robots. Video replies are integrated to its system but the thing is; you can only send a pre-recorded video as the first message. Besides, if there’s a connection problem, your message might not be delivered and the customer might leave the website.
Services like Whereby and SightCall provide fast interaction with customers but these services have very expensive plans.
11Sight is an all-in-one affordable video interaction platform. 11Sight provides HD-quality calls on every platform (web browser, mobile browser and application). You can make personalization to represent your company’s identity. Reach the professional service anytime, anywhere with 11Sight.
The best part of 11Sight is that, customers who’d like to reach the reach the representatives of a company will not need to download any applications and there’s no need to sign up as a caller. Customers will reach the companies with one-click via the button / link on the website, application or message. If the caller needs further information, callee can share their screen simultaneously or send ready documents without leaving 11Sight platform.
Click to request a demo and experience all that have been said on your own. Do not forget to visit 11Sight.com for more!
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